We want you to be happy with your ImagineLayout purchase. Because the products we provide are intangible, we do not return the product after it has been paid for and shipped to the customer. As a customer, you are responsible for your decision to purchase the product offered on our website.
Taking into account the above, we can implement offer a money-back guarantee in the following circumstances:
YOUR REQUEST MUST INCLUDE:
Each request is considered individually, in turn, and its consideration takes time. The return manager will provide you with information about the status of your request.
Once your refund request is approved, the manager will notify you. The application review period is 7-10 days from the date of sending the request. The return process itself can take up to several weeks, depending on the payment method, your bank, and other reasons.
Refunds are processed as follows:
Return is subject to one of the following conditions:
Refunds are made in the same way as payment for the order. We always refund only the method of payment for which we received funds from you. For example, if you have paid for the Service with a VISA / MASTERCARD card, the refund is made by canceling the transaction (refund) and, as a result, the refund can only be made to your VISA / MASTERCARD card. The refund terms depend on which payment method was used.
When making a refund, a service fee or a bank/payment system fee may be charged for the refund of funds withheld from the amount to be refunded.