Refund policy

We want you to be satisfied with your ImagineLayout purchase. Because our items are intangible, we do not accept returns once they have been paid for and dispatched to the consumer. As a customer, you are responsible for purchasing the goods listed on our website.

Taking into mind the preceding, we can give a money-back guarantee in the following circumstances:

• The product was not delivered (downloaded): You could not download it from the server. In this situation, please get in touch with us for assistance. To do so, you must apply in writing within 14 days after placing the order. Otherwise, the goods will be recognized as received and downloaded.
• Irrecoverable product flaws or unique difficulties when altering the template: while our company's relevant departments thoroughly examine all goods, we cannot rule out the potential for mistakes. You must contact support within 72 hours following the transaction.
• The product description differs from that provided on the website; thus, the return of the items is handled independently in each situation. Before purchasing, you should check the source files in the template bundle and the tools required to change them.

Your request must include:

• The order number for which you want a refund.
• A detailed description of the issue and the cause for the refund request.

Procedure for considering refund requests:

Each request is handled individually, and the process takes time. The return manager will notify you about the progress of your request.

Once your refund request has been authorized, the manager will promptly notify you. The application evaluation period typically lasts 7-10 days after the request is sent. Please note that depending on your payment type, bank, and other factors, the return procedure might take several weeks. We want to keep you informed every step of the way.

Refunds are conducted as follows:
When contacting technical support for a return, please ensure you include the order information and the reason for the return. It's important to note that your application should not violate our Terms of Service. We appreciate your understanding and cooperation in this matter. Product returns are considered within two weeks of purchase.

We reserve the right to refuse a refund.

• If the product has been downloaded for an extended period, or if you break the applicable legislation, contract terms, or service rules, or engage in unlawful or forbidden activities.
• If the reason for the return is not stated.

Refund Terms

The return is subject to one of the following conditions:

• If the user did not download the product, or if you paid for the items incorrectly, please contact us.

In other circumstances, ImagineLayout.com makes refunds at its discretion.

Procedure for refund

Refunds are processed in the same manner as payment for the order. We always reimburse the form of payment with which we got funds from you. For example, if you paid for the Service using a VISA / MASTERCARD card, the refund is done by canceling the transaction (reimbursement). Hence, the refund can only be sent to your VISA / MASTERCARD card. The refund conditions vary depending on which payment type was utilized. Refunds may incur a service fee or bank/payment system fee if monies are withheld from the total amount.