Refund policy

At ImagineLayout, we aim to ensure your satisfaction with every purchase. Our products are digital, so we don't accept returns after payment and delivery. You`re responsible for choosing the right items from our site. Still, we offer a money-back guarantee in specific cases listed below.

Refund Request Procedure

Need a refund? Contact our support team if you face issues like non-delivery or product defects. For non-downloaded items, reach out within 14 days of purchase. For defective templates, notify us within 72 hours. Include your order number and a clear explanation of the issue.

Each request is reviewed individually. Our team will update you on the status. The review process takes 7-10 days. Once approved, refunds may take a few weeks depending on your payment method and bank.

Refund Policy Terms

We provide refunds in these situations:

• Non-delivered items: If you can't download your product, let us know within 14 days. After this period, we assume the item was received.
• Serious product issues: If a template has major flaws affecting its use, contact us within 72 hours of purchase.
• Incorrect description: If the product doesn`t match its listing, we`ll review your case. Check the source files and required tools before buying.

Your refund application must include the order number and a detailed reason. Visit our Terms of Use for more details.

Right to Refuse Refunds

We may decline a refund if:

• The product was downloaded and used for an extended time.
• You violate our Terms of Service or engage in prohibited activities.
• No reason for the refund is provided.

How Refunds Are Processed

Refunds match your original payment method. Paid with a Visa or Mastercard? We'll cancel the transaction and credit your card. Processing times vary by payment system. Note that banks or payment providers may charge a small fee, reducing the refunded amount.

Frequently Asked Questions (FAQ)

What if I miss the 14-day window? If the deadline passes, refunds aren't guaranteed. Contact us anyway - we'll review your case.

Can I get a refund for a non-refunded case? Refunds outside these terms are at our discretion. Reach out to customer support for assistance.

What if I paid incorrectly? If payment errors occur, notify us promptly. We'll help resolve the issue.

We value your trust and aim to deliver top-quality templates. If you need help, our support team is here for you.